General Questions

  • How do I contact Perk Up?

    There are two ways to be in touch - by phone during normal business hours and by email and. If you'd like to send us feedback on our services or even give us a piece of your mind in writing (good or bad) - first unfurrow that brow of yours, breathe in and out three times and then type away. If you have questions about your PerkUp QuickLoan click here...

  • How do I know that this is a secure website?

    PerkUp is committed to our member privacy and security. The PerkUp website is secure the address bar says "https://" before the URL (note the "s" for secure sockets layer, or encryption). When you see both of these characteristics, all communication provided on the website you are on is encrypted and secure.

    A minimum of 128-bit SSL encryption for all data communications is standard on our site. A minimum of 256-bit encryption technology for all user data storage including 24x7 physical security at our redundant tier-1 data centers.

    Perkup does not require any identifiable personal information from members when they enroll (ex: Social Security numbers, mailing address, etc)

  • Who can access the Perk Up program?

    The program is open to all employees of participating employers. Our credit union partners are bringing PerkUp to employers near and far, so stay tuned and we'll keep you updated if your employer is not currently offering the program.

  • Can my family members access PerkUp?

    Yes, you can share your PerkUp account with your family members, however, each employee will only be able to register with one unique employee login. We encourage the whole family to be engaged with financial wellness, and hope you'll share the education content with them.

  • How do I update my personal information on the site?

    It's easy - just click HERE and you'll be taken to the login page - just enter your login id and password and choose MY PROFILE in the upper right hand corner.

QuickLoan Questions

  • What is a PerkUp Quickloan?

    PerkUp QuickLoan is a fast, responsible, no credit check loan of up to $2,500 offered in partnership with your credit union. Workers apply online for loans up to 12 months to help employees build credit, cover short term needs, avoid high cost alternatives and 401k borrowing. Loan decisions are instant pending final employment and identity verification.

  • Who is eligible?

    The PerkUp QuickLoan is available to all employees who work for a company offering PerkUp through their credit union partner.

  • What are the interest rates?

    Rates vary depending on sponsor credit union, not to exceed 17.99%.

  • What is the minimum/maximum loan amount?

    $500 min --$2,500 maximum. This depends on your salary as well as other factors.

  • Who funds and services my loan?

    All loans are funded by socially responsible credit unions that offer their products through employers. PerkUp assists credit unions with online technology and helps with the approval process. Once approved, your loan is managed by your local credit union.

  • If a customer completes payments on time will there be a report sent to the credit bureau to improve my credit rating?

    Yes, our credit union partners report all payments to the major credit bureaus which may help to increase your credit score.

  • Is my credit score used to determine my loan approval?

    No, we do not check your credit in making loan decisions for the PerkUp QuickLoan.

  • How long is the application process?

    The initial application typically takes 5-10 minutes. At that point, you'll know if you've been pre-approved for funding pending final verifications.

    Final loan decisions are generally made within 24-48 hours. You can log on to to find a customized dashboard that will contain your loan application status.

  • I've been approved for a loan. When will funds be deposited to my account?

    We process approved loans daily. Most banks will post the funds to your account by the next business day (excluding bank holidays, of course)

NestEgg Questions

  • What is PerkUp NestEgg?

    It’s a savings account that is “Perkable”-- you’ll earn cash and prizes as you save. PerkUp NestEgg is offered by our sponsoring credit unions. The account can be set up to automatically save a fixed percentage of each paycheck through direct deposit.

  • How do I set up the automatic deductions from my paycheck?

    As part of the sign up process, you’ll authorize a direct deposit of either a fixed amount or a percentage of your paycheck to be designated for savings. Your employer will set up the deduction, which usually takes one or two pay periods.

  • Can I increase or decrease my savings deductions or stop them altogether?

    Yes, you can. Just contact your human resources or payroll department. You’ll need to submit another direct deposit authorization form for the change.

  • Who is eligible?

    Any employee of a participating employer in the PerkUp program is eligible. There are no other restrictions.

  • Does the savings account pay interest?

    It varies based on the sponsoring credit union’s policies.

  • Can I choose which financial institution has my account?

    No, the accounts are all held with our sponsoring credit union.